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Customer and Field Service
Customer service is ever-changing. Customers are demanding more including better service through every channel. Front line representatives are being challenged to deliver answers and information based on the customers’ needs. Software that will have capabilities to help you achieve consistent results is what will set your company apart from the rest.
Field Service delivers ROI through connecting the customer, service agents, IT professionals, field technicians and customer service to ensure strong technical response and first time resolution to service. Now customers know when to expect their technician, service agents can book appointments with a 360-degree view of available time and resources and technicians see a full history of the customers and their requests to best resolve service calls – the first time.