As companies are solidifying their goals and budgets for 2016, a major topic of discussion will be investing in customer service. Customer service is no longer just a call center, but now encompasses the full post-purchase customer experience...
Manage your organization’s leads, accounts, contacts and opportunities; and all associated activities and processes; to improve service and create longer term, more profitable relationships.
Customers are demanding more, including better service through every channel. With customer service solutions, your team can deliver the right answers at the right time and empower customers with 24/7 accessibility.
Integrate marketing automation with your Customer Relationship Management (CRM) system and use smart marketing to drive qualified traffic, prioritize leads and measure end-to-end results.
Transform your raw data into knowledge to gain valuable real-time insights into business performance. You can analyze tactical information required to facilitate business process flow, operational information to correct performance and enable strategic decisions.
Organize your company’s documents and other content in a secure way that allows you to manage, process and access information from any device; unleashing the value of your company's information assets.