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Salesforce Service Cloud Named a Leader by Independent Research Firm

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Salesforce Service cloud

Positioned as a leader in customer service solutions for Enterprise Organizations and Midsize Teams

SAN FRANCISCO—Jan. 7, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced Salesforce Service Cloud was named a leader by Forrester Research in its reports, The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015, and The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015.