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Salesforce Unveils Lightning Customer Community—Delivering a More Intelligent, Personalized and Rich Experience

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Salesforce

SAN FRANCISCO—June 23, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced Lightning Customer Community—establishing a new benchmark for web and mobile customer community experiences. New Lightning Customer Community empowers companies to create highly personalized and intelligent customer experiences that seamlessly extend data, files and processes from the Salesforce Customer Success Platform.

Salesforce Delivers ‘2016 Connected Patient Report’

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Salesforce

New research shows 62% of U.S. adults with health insurance and a primary care provider would be open to virtual care treatments such as a video conference call for non-urgent matters

78% of these patients who own a wearable would want their doctors to have access to data created by the device

61% of these patients who have been, or had a family member, hospitalized in the last two years say that post-discharge improvements can be made via better communication with their doctor and care team

Salesforce Delivers ‘2016 Connected Consumer Goods Report’

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Salesforce

New research shows that a majority of consumer goods purchases prefer to use online retailers when purchasing by price, but when pricing is not a factor, a majority still prefers to shop in brick-and-mortar stores

Millennials are five times more likely to rely on social media interactions when researching a product or before buying than Baby Boomers

Forty-one percent of Millennials would be willing to share personal info with a brand in exchange for more personalized service and discounts, compared to only 22% of Baby Boomers

Salesforce Signs Definitive Agreement to Acquire Demandware

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Salesforce

With Demandware, Salesforce, the #1 CRM, will extend its Customer Success Platform with new Salesforce Commerce Cloud

Demandware is the global cloud leader in the multi-billion dollar digital commerce market

Leading global brands including Design Within Reach, Lands’ End, L’Oreal and Marks & Spencer rely on Demandware to power their commerce and connect 1:1 with consumers across the web, mobile, social and in-store experiences

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