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Data Sheets

- Customer Service

Transform HR and Employee Engagement

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Salesforce Service cloud

Recruit top talent, accelerate new hire ramp times, increase employee productivity, boost HR team effectiveness and develop and retain your most valuable resource—your employees.

Salesforce Community Cloud

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Salesforce Service cloud

In today’s rapidly changing business environment, sustaining engagement and alignment between customers, partners and employees is key to determining lasting success. Resellers and dealers drive revenue growth, agencies empower marketing, and customer satisfaction makes the difference between sustained growth and stagnation.

Now customers are vastly empowered with more information than ever before. Social channels provide a public platform to voice individual opinions, while encouraging more personal interactions with companies—and creating a deeper connection to brands.

Deliver Connected Self-Service Customer Communities

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Salesforce Service cloud

Empower customers to help themselves—and each other—with a next-generation, low-effort self-service experience accessible on any device. Since they are built on the Salesforce Platform, customer communities easily connect with Service Cloud—or any back-end system—providing support agents with a 360-degree view of the customer and the ability to answer unresolved questions at any time.

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