You are here

Case Studies

- Customer Relationship Management

Mental health agency engages patients and closes the clinical loop with cloud-enabled apps

Posted in

Customer Relationship Management

The Mississippi DMH is committed to enhancing the lives of people with mental illness and intellectual and developmental disabilities through a comprehensive system of services and support that improve daily living skills and build independence. The DMH operates 12 distinct programs as part of a person-driven, recovery-oriented mental health system that prides itself on innovation and effective use of technology.

Business Intelligence Improves Customer Satisfaction for Direct Selling Firm

Posted in

Customer Relationship Management

An international direct selling company with an established presence in South Korea, Amway is focused on delivering timely service to meet the support and maintenance requirements of its customers in the country. Recognizing the need for a localized system to manage its field service operations, Amway has turned to Microsoft Dynamics CRM for a fast, secure and accessible platform that grows with the company’s needs.