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- Customer Relationship Management

Blazing New Trails

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Customer Relationship Management

The new customer experience is always on: connected across every digital channel, and over both in-store and online interactions. Every customer’s relationship with your organization forges a unique path to brand loyalty and advocacy.

The Forrester Total Economic Impact of Microsoft Sales Productivity Solution

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Customer Relationship Management

Forrester worked with Microsoft to analyze the total economic impact their Sales Productivity Solution has had on a number of its customers, who shared their business outcomes and objectives.

Based on Forrester's research, interviews, and data aggregation, they concluded that the Microsoft Sales Productivity Solution drove a positive financial impact:

The Forrester Total Economic Impact of Microsoft Sales Productivity Solution