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Salesforce Named a Leader in CRM Suites by Independent Research Firm

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Salesforce

SAN FRANCISCO—Salesforce [NYSE: CRM], the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: CRM Suites, Q4 2018.

Salesforce received the highest score possible in the category of market presence, as well as the criteria of product strategy, delivery and extensibility ecosystem, sales force automation (SFA), marketing automation, customer service, field service and customer journey support. In the report, Forrester describes Salesforce as “a foundation for smarter engagement on a broader scale.”

Salesforce Introduces Salesforce Einstein—Artificial Intelligence for Everyone

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Customer Relationship Management

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM

Salesforce Einstein delivers advanced AI capabilities into sales, service, marketing and more, empowering companies to deliver more personalized and predictive customer experiences 

Salesforce Einstein will also enable everyone to build AI-powered apps—using clicks or code—that get smarter with every interaction

New Salesforce Research group will accelerate AI innovation in the enterprise

Salesforce Introduces Lightning Bolt, a New Framework that Empowers Companies to Accelerate the Creation of Communities, Next-Generation Portals and Customer-Facing Websites

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General

Lightning Bolt combines the power and flexibility of Lightning Components, customer data and business logic from Salesforce CRM and the expertise of the Salesforce ecosystem 

Leading partners—including Accenture, Cognizant and Deloitte—are building Salesforce Bolt solutions for industry-specific communities, portals and more, such as for B2B e-commerce for manufacturing, PRM for high tech and franchise management for retail

Introducing Salesforce Inbox Calendar—The Intelligent Calendar Designed for Salespeople

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Customer Relationship Management

Introducing Salesforce Inbox Calendar—The Intelligent Calendar Designed for Salespeople

Now every salesperson will have Salesforce CRM records relevant to every meeting, accessible from any mobile device

New Lightning Sync integration, one-click conference calling and smarter workflows will empower reps to work smarter than ever before from their calendar

Customer trailblazers like ClassPass, Easy Taxi and Loopio are closing deals faster with Salesforce Inbox 

Salesforce Positioned in Gartner’s Leaders Quadrant in the 2016 Magic Quadrant for Sales Force Automation for 10th Consecutive Year

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Customer Relationship Management

Salesforce is named a Leader for SFA based on completeness of vision and ability to execute for its Sales Cloud Lightning solution

SAN FRANCISCO, August 16, 2016—Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that for the 10th consecutive year, Salesforce has been positioned by Gartner, Inc. as a Leader in the August 2016 Magic Quadrant for Sales Force Automation (SFA).