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Customer Relationship Management

Customer Relationship Management (CRM) solutions deliver ROI through marketing automation, customer service and sales force automation. CRM will organize and automate business processes that nurture customer satisfaction and loyalty in the sales, marketing and customer service fields – and as a result take customer experience to a new level.

TopLine Strategies delivers CRM in either the on-premise or cloud-based solutions to meet your unique business needs.

With CRM, we help our clients to:

Sales Force Automation

Customer Relationship Management (CRM) solutions deliver ROI through marketing automation, customer service and sales force automation. CRM will organize and automate business processes that nurture customer satisfaction and loyalty in the sales, marketing and customer service fields – and as a result take customer experience to a new level.

Marketing Technologies

Integrate marketing automation with your Customer Relationship Management (CRM) system and use smart marketing to drive qualified traffic, prioritize leads and measure end-to-end results.

Customer Service

Customer service is ever-changing. Customers are demanding more including better service through every channel. Front line representatives are being challenged to deliver answers and information based on the customers’ needs. Software that will have capabilities to help you achieve consistent results is what will set your company apart from the rest.

Field Service

Field Service delivers ROI through connecting the customer, service agents, IT professionals, field technicians and customer service to ensure strong technical response and first time resolution to service. Now customers know when to expect their technician, service agents can book appointments with a 360-degree view of available time and resources and technicians see a full history of the customers and their requests to best resolve service calls – the first time.

Contact Us Today to Learn More or to Receive a Demo of Our Solutions! Contact Us