Archive for September 25th, 2009

Reshaping Business Intelligence

Reshaping Business Intelligence

A very good article from InformationWeek discussing the major technologies that are reshaping business intelligence.  What I found the most interesting was that the trends are now being driven primarily by the users of BI instead of traditionally the implementers of BI.  All the new technologes are helping to greatly reduce implementation times and speed up and increase the dynamic nature of the BI “experience.”   My favorite quote in the article is “With this technology, you get answers in a second, and that implies you also start asking questions out of curiosity.”  This is really the key, now users are empowered to explore and discover information about their business which before would have been nearly impossible.  A good read about the great things to come for BI.


Cool CRM white papers from Redmound

We picked up some cool mostly CRM white papers today from our friends in Redmond.  The first is about the use of CRM and Social Media here.  Twitter me some CRM, baby.  The second is about why Bing is so cool compared to Google here.  This pitch may need to mature a bit, I fear.  The third one here is just some excel jujitsu, but that comes is handy as well, yes?

But the one I like the most here is about the business case for MS CRM, with a strong focus on sales force automation ROI, marketing automation ROI, and customer service automation ROI.

Good stuff, if you’re into CRM, check em out.  Or jujitsu, for that matter.  And if you’ve got fight-in’ reps that that to use spreadsheets, well, you’re in like flint.

- michael grollman

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