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On Demand Webinars

- Customer Service

Microsoft Envision 2016 | Customer engagement: How to deal with the 21st-century customer

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Customer Service

Customer engagement is top of mind for business executives across the world. McKinsey found it to the be the #1 concern of C-suite thinkers in a mid-2014 study. Customers are more demanding than ever and are talking more about your brand than ever. What do you do to keep them engaged? Who has done it well and who hasn't? Author and thought leader Paul Greenberg will help you figure out how to think about and act to deliver 21st century engagement.

Microsoft Envision 2016 | FPL FiberNet World of field service: technology to deliver customer experiences

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Customer Service

What is a great customer experience? How can your mobile workforce not only provide great service, but delight your customers? How can you continue to increase customer satisfaction yet reduce costs to deliver exceptional service? In this session, you will learn from FieldOne and FPL FiberNet, a wholly-owned subsidiary of NextEra Energy, how to delight your customers and your CFO by changing the way you think about delivering services.

How to Do Customer Service, 21st Century Style

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Customer Service

This video highlights analyst Paul Greenberg and his exclusive insights into trends for customer service in the digital age. Learn case study examples of modern customer service performing well, and not so well in this fun, engaging talk.

Customer Engagement, Business Value: How to Deal with the 21st-Century Customer

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Customer Service

Customer engagement is top of mind for business executives across the world. It's no surprise. Customers are more demanding than ever and are talking more about your brand than ever. What do you do to keep them engaged? What is customer engagement? Who has done it well? Who hasn't? Author and thought leader Paul Greenberg helps you figure out how to think about and act on the programs for customer engagement that you need to make your business successful in the 21st century.