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Announcing general availability of Dynamics CRM Spring 2016 Wave and new Connected Field Service solution: Customer engagement at the core of digital transformation

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Microsoft Dynamics CRM

Business today is customer driven to a degree it has never been before. Thanks to the Internet, social media, and the proliferation of mobile devices, it is easier than ever for customers to research products and services, as well as seek opinions from friends and peers. It is also much easier for customers to switch from one brand to another.

Customer relationships key to service provider opportunity in the cloud

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Microsoft Dynamics CRM

REDMOND, Wash. — May 11, 2016 — Organizations now rely more on digital IT infrastructure than physical, a tipping point that suggests the cloud has become the go-to model for most customers. In addition, 95 percent of customers intend to renew their contract with their primary cloud and hosting provider, indicating a high degree of loyalty despite the inherent flexibility of the cloud model.

Microsoft reinvents productivity with upcoming release of customer engagement solution

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Microsoft Dynamics CRM

REDMOND, Wash. — Sept. 8, 2015 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution. The most comprehensive upgrade ever for Dynamics CRM includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more.

Microsoft Office showcases future of work

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Microsoft Dynamics CRM

LAS VEGAS — March 3, 2014 — Microsoft Corp. kicked off its SharePoint Conference 2014, highlighting new ways Microsoft Office 365 will enable people to accomplish more with new experiences for users, developers and IT pros. In a keynote speech to approximately 10,000 customers and partners, Microsoft Corporate Vice President Jeff Teper showcased innovation that brings together the power of the cloud, enterprise social, big data, machine learning and mobile capabilities into an experience made personal for every Office 365 user.

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