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Adobe, Microsoft and SAP announce the Open Data Initiative to empower a new generation of customer experiences

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Microsoft Dynamics CRM

Industry leaders team up to help customers connect data across their organizations, find powerful insights and deliver intelligent services with AI

ORLANDO, Fla. — The CEOs of Adobe (Nasdaq: ADBE), Microsoft (Nasdaq: MSFT) and SAP (NYSE: SAP) introduced the Open Data Initiative at the Microsoft Ignite conference. Together, the three longstanding partners are reimagining customer experience management (CXM) by empowering companies to derive more value from their data and deliver world-class customer experiences in real-time.

Announcing general availability of Dynamics CRM Spring 2016 Wave and new Connected Field Service solution: Customer engagement at the core of digital transformation

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Microsoft Dynamics CRM

Business today is customer driven to a degree it has never been before. Thanks to the Internet, social media, and the proliferation of mobile devices, it is easier than ever for customers to research products and services, as well as seek opinions from friends and peers. It is also much easier for customers to switch from one brand to another.

Customer relationships key to service provider opportunity in the cloud

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Microsoft Dynamics CRM

REDMOND, Wash. — May 11, 2016 — Organizations now rely more on digital IT infrastructure than physical, a tipping point that suggests the cloud has become the go-to model for most customers. In addition, 95 percent of customers intend to renew their contract with their primary cloud and hosting provider, indicating a high degree of loyalty despite the inherent flexibility of the cloud model.

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