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2018 Holiday Readiness Guide

Posted in

Salesforce

With so many factors that go into running a successful business, there’s no such thing as being too prepared for the upcoming holiday frenzy. Will your website hold up under the volume? Do you have the right promotions in place? Is your mobile strategy up to speed? Is your customer service department staffed appropriately? And let’s not forget about the latest and greatest consumer-centric technologies such as artificial intelligence and voice shopping.

Transforming Your Business Through Data: How to Choose a Modern Analytics Platform

Posted in

Qlik

Choosing the best analytics platform for your business

Businesses everywhere are using analytics to transform: Reinventing customer experiences. Reimagining processes. Discovering surprising revenue streams. And finding new ways to gain an edge. They understand a basic truth in today’s economy: No enterprise can lead – or even survive – without analytics.

But not all platforms are created equal. And choosing the right one is essential to making discoveries that have the power to drive real change.

2018 State of Global Customer Service Report

Posted in

Customer Service

Customer Expectations Continue their Steady Climb

As customer expectations continue to climb, it becomes more challenging for brands to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator.

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