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Data Sheets

- Customer Service

Salesforce Social Customer Service

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Salesforce Service cloud

In today’s social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Half of your customers expect a social response within an hour, and more than a day is too late.

How did companies react to this phenomenon? Social service teams came into fashion. They operated outside of traditional support depatments with their own set of goals, tools and processes. Soon, companies realized social service needed vital customer data to succeed and customer service reps needed to hear the social conversations.

The Salesforce Console for Service

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Salesforce Service cloud

Contact centers today are held back by the number of systems their agents need to learn, adopt and use to solve customer questions. When agents need to access multiple applications to solve a question, they are slowed down and more likely to be inaccurate. Along with this reduction in efficiency, customer data is corrupted over time as different information is added to the various solutions that don’t speak to each other. The result is less productive agents and, in turn, lower customer satisfaction.

Salesforce Meets All of Your Customer Support Needs

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Salesforce Service cloud

Whether you run a small startup or a Fortune 500 company, customer service is an essential part of your business. Salesforce offers two solutions, Desk.com and Service Cloud, with the flexibility and security you need to deliver consistently great service as you grow.

Salesforce Knowledge

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Salesforce Service cloud

The power of knowledge is often underestimated. If you can enable your service agents with the right answers at the right time, they can solve customer issues faster, increasing their productivity. Empowering your customers to access those same answers through self-service channels means increased call deflection and an effortless customer experience. Achieving these objectives result in happier customers and reduced service costs.

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