Whether you run a small startup or a Fortune 500 company, customer service is an essential part of your business. Salesforce offers two solutions, Desk.com and Service Cloud, with the flexibility and security you need to deliver consistently great service as you grow.
Both Desk.com and Service Cloud make your agents more productive with intuitive tools and smart consoles so they can respond to customers faster. These cloud-based solutions create transparency and increase collaboration between sales and support and help you make better decisions with powerful business insights. Regardless of your industry or size, you can deliver support across email, phone, chat and social channels, develop rich knowledge base content, and provide self-service support to your customers.