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Case Studies

- Microsoft Dynamics CRM

Global Weather Leader Uses the Microsoft Cloud for Lifesaving Forecasts Worldwide

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Microsoft Dynamics CRM

AccuWeather, which handles billions of forecast requests daily, needed a more scalable platform to expand services. By migrating to the Microsoft cloud, including Azure and Dynamics CRM, the company easily handled a jump from 4 billion to more than 12 billion data requests per day, can continue to grow and innovate without increasing infrastructure costs and, most importantly, is bringing real-time, lifesaving information to people worldwide.

Credit Union Attains 360 Degree View of its Member Interactions and Gains Valuable Insight with Microsoft Dynamics CRM

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Microsoft Dynamics CRM

G&F Financial Group was facing pressures to provide more insight into its member’s interactions with the institution.

It became evident to G&F Financial Group that this would be a major undertaking if they were to continue working with their existing custom CRM application, an application based off legacy technology and not easily extendible.

Smart Business Practices: Using CRM Improve Business Analytics, Save Time

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Microsoft Dynamics CRM

In recent years, Wipro has seen a significant economic slowdown and slower traction with global customers. However, it has maintained its leadership, growing at 20 percent CAGR over the last six years. A prime reason for this is to be found in its journey with CRM. From a platform standpoint, it grew from Microsoft Dynamics CRM 4.0 to CRM 2011. From a process maturity view, it has over 80 percent active users. 

Major health insurance company unifies sales, marketing and customer service

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Microsoft Dynamics CRM

With the number and complexity of support calls increasing as a result of federal healthcare reform, Blue Cross Blue Shield of Louisiana (BCBSLA) sought a solution that could reduce call-handling times and introduce efficiencies in customer service. The company deployed Microsoft Dynamics CRM to streamline call center operations and automate sales and marketing efforts. With sales, marketing and customer service now operating on a single system, decision-makers have gained insight into these aspects of the business.

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