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What We Do
Manage your organization’s leads, accounts, contacts and opportunities; and all associated activities and processes; to improve service and create longer term, more profitable relationships.
Customer service is ever-changing. Customers are demanding more including better service through every channel. Front line representatives are being challenged to deliver answers and information based on the customers’ needs. Software that will have capabilities to help you achieve consistent results is what will set your company apart from the rest.
Field Service delivers ROI through connecting the customer, service agents, IT professionals, field technicians and customer service to ensure strong technical response and first time resolution to service. Now customers know when to expect their technician, service agents can book appointments with a 360-degree view of available time and resources and technicians see a full history of the customers and their requests to best resolve service calls – the first time.
Integrate marketing automation with your Customer Relationship Management (CRM) system and use smart marketing to drive qualified traffic, prioritize leads and measure end-to-end results.
Transform your raw data into knowledge to gain valuable real-time insights into business performance. You can analyze tactical information required to facilitate business process flow.
Organize your company’s documents and other content in a secure way that allows you to manage, process and access information from any device; unleashing the value of your company's information assets.