CRM 2016 Phone Calls: The Mystery Error Message

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As of CRM 2016 Update 0.1, both online and on-premise, the Phone Call can display a blank error message box at the top of the form in certain cases. To reproduce this behavior, follow these steps:

  1. Create a new Contact.
  2. Set “Phone” to “Do Not Allow” and save the record.
  3. Go to Activities and create a Phone Call for the new Contact.
  4. Upon saving, you will see an error at the top of the form:

Follow these same steps in CRM 2015, though, and you’ll see that it’s supposed to be displaying the “At least one recipient is marked as ‘Do Not Allow’ phone” message:

So, if you’re in the midst of testing your recent upgrade to CRM 2016 and you see that blank error on the Phone Call, don’t worry that your customizations have somehow broken: it’s a bug that’s reproducible in an un-customized environment. Hopefully, this will be addressed in the soon-to-be-released Spring 2016 update, since it has been present since the initial release of CRM 2016.

About the Author:

TopLine Strategies delivers the complete integration and development of sales, marketing and customer service technologies that enable corporate clientele to improve revenue streams and strengthen customer interactions. Our project management and consulting is designed to achieve timely delivery, 100 percent user adoption of the technologies we implement and deliver measurable returns on investments for our clients.

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