The implementation of a Customer Relationship Management (CRM) tool is only as successful as its implementation and adoption. Members of your staff could be resistant to, or hesitant to embrace, the new technology solution. In order to create a strong showing, it is important to get your entire team onboard. Once your team sees the benefits of CRM, they will be more likely to embrace and use it.
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Your company invests in a Customer Relationship Management (CRM) system. It works diligently to have the system implemented and adopted across the entire company and ensure effective usage. However, if your team is not consistently keeping the Lead, Account, Contact, Opportunity and Service Ticket data clean for continued use, your firm is missing out on the benefits of CRM.
The ability of a candidate to get the job done well will not be relevant if they do not fit in with the culture of the company. The culture of a company is an essential factor holding an organization together. It is not only important that each member of a team has the skill-set to complete their individual job, but it is also equally important that the entire team works together seamlessly. Company turnover due to a poor cultural fit can cost the company between 50-60 percent of the position’s annual salary.