The Wall Street Journal has recently reported increases in US GDP, home sales, manufacturing output and other key indicators. Obvious signs of an improving economy.

In Part 1 of this series we discussed the high level concept of associating a unique paper document with a series of automated business processes using a digital mailroom system. In part 2 we are going to discuss some strategies for how to design a paper form that you expect will be returned to you in the mail.

Coming up with a Cool Gadget or a Cool Software Innovation is not the secret to success in IT Innovation! There are many more factors at play!

It is very impressive to witness a customer service or marketing campaign that understands and incorporates the power of a digital mailroom into the program.

Not long ago, I posted about what's next for location-based social media, but I didn't get into something I've had trouble with since I first learned about Foursquare and t...

Hulu, online video site, has come up with an online subscription site that actually makes sense!

It is so much easier to increase sale by selling more to existing customers. Service your current customers, increase order size and you can grow sales by over 10%

As IT Managers we are constantly bombarded with newer and allegedly better means to choose, implement, hone, improve, migrate or upgrade our technologies, via web-casts, product pitches, conferences, email blasts etc. Are these marketing pitches for “change” really necessary or imperative to ensuring that our operations run lean, effective as well as within compliance and budgetary requirements ?

Digital mailroom technologies is not limited to paper documents and scanning. A comprehensive digital mailroom environment will process paper and all kinds of electronic messages as well.

Last question to answer with our project case study so far – do you view this as a strategic or tactical endeavor? In short there really shouldn’t be any great gap between strategic and tactical and if I can go even further – any strategy needs a tactical plan and hopefully tactical plans c...

At the risk of being redundant, indulge me in one more turn through the diagrams. We began with some high level conceptual drawings that I called Spider diagrams and this established our concept. Everything is represented in high level business terms. We drew out our first concept, analyzed it a...

A part of making any money online with website are affiliate programs.There are many affiliate programs that can turn your website into money maker if you do it right

Confused by the vast array of online collaboration solutions? Find some method in the madness. Identify broad approaches, and a distinct trend of convergence towards "total collaboration".

I was speaking to a client the other day. This company was very excited about tracking its brand using one of the many listening posts out on the market. As I sat listening to him, I couldn’t help but think that a) it was nice that his company could get its feet wet in social media monitoring using a tool like this and b) that they might be getting a false sense of security because the reality is that these social media tracking tools provide a fairly rudimentary analysis about brand/product mentions, sentiment, and influencers.

Warranty cards, product registration cards and new enrollment applications are all examples of common documents that companies receive in the mail.

In general, most organizations have proliferated Excel use. When looking at business intelligence, many people use Excel to manage information and to analyze data. The issue arises when people use Excel as the key entry point of information access...

Been quite a month here taking care of my mom and that has taken me away from the blog. I had some plans for June to wrap up all the crazy diagrams and then to write a little more about "becoming a BA" and then to make some commentary on the need to made BI data less application or group specific. L...

As the technical manager it was up to me to research the vendors offering training and get a process in place to train select members of the team. In other words be the guinea pig, get trained first, work through the kinks, set up an in-house training lab, make the novice mistakes, resolve those situations and then customize a training program for our technical engineers.

In a case of reality imitating Art, Oblong Industries is a startup company that makes many scenes you saw in the movie Minority Report become real!

CFOs of multinational and geographically dispersed operations have struggled for years to gain better visibility into liabilities so they can be accurately reported fast enough to meet financial reporting deadlines. This is becoming an increasingly important issue as CFOs are personally accountable for the accuracy of their reporting.